JAMES MASON · BUSINESS & OPERATIONS ANALYST

Understand the process.
Build what makes it better.

I work across data, operations, and technology to understand how systems work—and develop practical ways to improve them.

True North Analytics brings together my professional background, independent projects, and consulting interests in analytics and workflow improvement.

Explore my work Connect on LinkedIn

Hiring? Review my experience Need help with a workflow?

Business analysisWorkflow automationBusiness intelligenceSystems & app development

SELECTED WORK

From operational problems
to working projects.

A mix of professional experience and independent development. Each starts with a question about how something could work better.

Analytics & automation

Professional work connecting operational needs with better processes.

01 / PROFESSIONAL EXPERIENCE

Modernizing legal operations

At Bignault & Carter LLC, I analyzed operational workflows and implemented Microsoft 365 and Power Automate solutions to streamline approvals and reduce manual work.

I also developed a standardized framework for union election workflows and led the digitization and organization of more than 3,000 legal files spanning 1994–2026.

Process improvementPower AutomateMicrosoft 365

Read the project context

The need: Make approvals, recurring workflows, and historical records easier to manage.

My contribution: Workflow analysis, automation implementation, process standardization, and records digitization.

The purpose: Support consistency, repeatability, and access to records.

AI & systems

Independent experiments in context, prioritization, and system behavior.

02 / INDEPENDENT AI PROJECT

Janus

Context-aware task prioritization

An independently developed AI system exploring how environmental factors and contextual scoring can adapt task priorities to individual needs.

AI systemsPrioritizationIndependent testing

What the project explores

How can a system rank tasks using more than a fixed list? Janus explores contextual scoring as a way to adapt priorities around the person and their circumstances.

This is an independent development and testing project.

INDEPENDENT RESEARCH · ON HOLD

GAIA Simulation Model

Exploring natural life cycles with Python

A Python-based simulation research project exploring how natural life cycles behave under different parameters and assigned roles.

PythonSimulationSystems research

Research focus

The project investigates the structure of natural life cycles through configurable simulation conditions. Research is currently on hold.

Apps & games

Hands-on product development, interaction design, and release testing.

Trash Hero gameplay showing recycling items on a conveyor and plastic, metal, and paper sorting bins

IN GOOGLE PLAY CLOSED TESTING

03 / INDEPENDENT APP DEVELOPMENT

Trash Hero Sorting Expert

A mobile sorting game with drag-and-drop controls. Players move trash into the matching recycling bins.

The Android build is in Google Play closed testing, with test advertising configured for development.

AndroidGame designRelease testing

Development focus

Mobile-friendly interaction, drag-and-drop sorting, Android packaging, and a closed-testing release process. Advertising is currently configured for testing.

Research & business planning

Early-stage ideas with a focus on learning, economic systems, and feasibility.

BUSINESS PLAN · IN REVISION

Unlocking Imagination

Business planning and analysis for a proposed hybrid children’s museum and learning center, focused on educational enrichment outside traditional schooling.

Business planningEducationConcept development

INDEPENDENT CONCEPTUAL RESEARCH

Necessity Formation Cycle

A conceptual framework examining the relationships among innovation, overinvestment, correction, necessity, and resource allocation.

MacroeconomicsResearchSystems thinking

CONSULTING

A clearer view of your work.
A practical next step.

Start with the problem you’re trying to solve. We can discuss the workflow, the information you need, and a scope that fits.

Workflow & process analysis

Map how work moves through your organization, identify manual steps and handoffs, and document opportunities for improvement.

Reporting & operational insight

Clarify reporting needs, review data quality, and explore ways to make operational information easier to use for decisions.

Microsoft 365 automation

Explore Power Automate and Microsoft 365 solutions for recurring workflows, approvals, and process documentation.

Discuss a project

ABOUT JAMES

A systems perspective,
grounded in operations.

My background spans military, healthcare, legal, and operational environments. Working in those settings has shaped how I approach problems: understand the people doing the work, identify the constraints, and connect the process with the right tools.

My experience includes business intelligence, operational analysis, reporting, workflow automation, documentation, and training. Alongside that work, I explore AI systems and independent app development.

My Master of Business Administration program at DeVry University is in progress.

Tools I work with

Excel · Power BI · SQL · Python · Power Automate · Microsoft 365

EXPERIENCE & EDUCATION

The background behind the work.

Business analysis supported by practical experience in environments where accuracy, readiness, and clear processes matter.

Professional experience

OCT 2025 – JUN 2026

Business Intelligence Analyst / Independent Contractor

Bignault & Carter LLC

Workflow analysis, Microsoft 365 automation, process standardization, and legal records modernization.

2017 – 2022 · MULTIPLE ROLES

Pharmacy operations

Community Health Systems · Harvey’s Pharmacy · Nurses Etc. Staffing

Medication dispensing, inventory, automated equipment, and day-to-day operational readiness across hospital and retail settings.

AUG 2012 – AUG 2017

Pharmacy Technician

U.S. Navy · Naval Medical Center

Medication cost analysis, downtime system development, workflow improvement, training records, and emergency medication logistics.

Education & development

IN PROGRESS

Master of Business Administration

DeVry University

2026

Graduate Certificate in AI and Data Analysis

DeVry University

2025

B.S. Technical Management

Business Intelligence & Data Analytics · DeVry University

Professional development

Google Data Analytics Professional Certificate · 2024
TestOut IT Fundamentals Pro · 2022
Leadership & AI Badge, DeVry University · 2026

LET’S CONNECT

Let’s talk about
what comes next.

For hiring opportunities, consulting inquiries, or a conversation about a project, reach me by email or LinkedIn.

james@truenorthanalytics.net James Mason on LinkedIn

Pembroke, Georgia